Companies started outsourcing jobs to other countries to clear off this mess. But adding to this confusion, many offshore countries, though they take up outsourced projects, are not qualified or able enough to be in the outsourcing industry.
2008 swept past us leaving behind the inerasable stamp of economic recession. The world is slowly trying to come up from the disturbances resulted from it. But this has, in some way, helped the outsourcing industry in abundance.
When the recession made the financial and business world topsy-turvy, companies announced temporary layoff which ended up in heaps of unfinished work. The most tiring and messy job among these is the never-ending back office jobs.
Companies started outsourcing jobs to other countries to clear off this clutter. But adding to this confusion, many offshore countries, though they take up outsourced projects, are not qualified or capable enough to be in the outsourcing industry.
Many countries doing the back office outsourcing services lack the sufficient infrastructure needed for the job. Companies need compatible technology, educated manpower, convenient work places, uninterrupted telephone connectivity and power facilities to excel in the outsourcing industry.
Unfortunately, many countries don’t meet these inevitable criteria and this affect the quality of the work they do. When work quality is on the decline, it adversely affects the reputation of both the giver and the receiver of these jobs.
At this juncture, outsourcing these works to countries like India and China becomes the only option for the Western countries to keep the businesses running. India and China are emerging as two of the hot destinations in the outsourcing industry. Both countries are blessed with literate manpower and innovative technology to back up the uninterruptible flow of outsourcing jobs.
Dedicated personnel and compatible technology and infrastructure make these countries ready to jump on to the outsourcing brigade and to produce quality outputs in back office outsourcing jobs thereby making the big businesses flow smoothly without any hurdles on the way.
Article by Rarima.N.S
SBL BPO Services
Back office services